Business terms and conditions of sale
All orders for good and services accepted by Byron Plumbing and Heating Services Ltd (“the vendor”) are accepted subject to the following conditions which shall form part and govern the contract of sale. Acceptance of goods/services shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions unless accepted in writing by the Director of Byron Plumbing and Heating Ltd. hereinafter referred to as “the Director”.
Availability of Goods / Services
The vendor will use its best endeavors to comply with the date named for delivery or commencement of works, the date of which is given and intended as estimate only and is not to be the essence of the contract. If owing to non-availability of the goods or any other causes beyond the vendor’s control, the vendor shall be unable to effect delivery or commencement of works they shall advise the purchaser in writing and provide an alternative date and time of supply.
Payment and Price
(a) The vendor reserves the right to vary the quoted price from 60 days after the date the quote was produced by upward additions in accordance with market conditions at the date of actual supply and the purchaser shall pay such additions in addition to the quoted price.
(b) All invoices are due for payment immediately from the date shown on the invoice. Payment is to be made in sterling.
Property and Risk
For so long as any amounts remain owing from the purchaser to the vendor (whether immediately due or not) title to the property of the goods shall remain in the vendor and ownership will not pass to the purchaser until the vendor has received payment in full. In the event of the purchaser reselling the goods, if the vendor has not received all amounts owing to it, the purchaser shall account to the vendor for the proceeds of any such sale and meanwhile will hold all proceeds of such sale of such goods upon trust of the vendor until the vendor have received such amounts in full. At any time after the due date for payment from the purchaser to the vendor, and so long as such amounts have not been received by the vendor in full, the vendor, at the purchaser’s expense, shall have the right to enter the purchasers premises and remove here from all goods which remain the property of the vendor.
Whilst the vendor makes every effort to ensure that goods/services supplied correspond to in every respect with the specification or description provided as the case may be, the vendor is not responsible for the minor variations in specification, in colour or other design features, and no such minor variation shall entitle the purchaser to rescind the contract or shall be the subject of any claim against the vendor by the purchaser.
(a) No liability for any claim for damage, non-functionality or design dispute shall be accepted unless the vendor is notified in writing by the purchaser as soon as is reasonably practical of delivery/completion of works undertaken. This period may be extended at the sole discretion of the vendor where the manufacturer’s replacement policy exceeds this deadline.
(b) No liability for any claim for missing items such as manuals, etc. shall be accepted unless the vendor is notified in writing by the purchaser as soon as is reasonably practical of delivery/completion of works.
(c) In the case of active third-party on-site maintenance contracts, the purchaser accepts an obligation to use the services of the contracted third-party to resolve claims.
(a) Our products and services are guaranteed against installation faults in material and workmanship for a period of 12 months. The Manufacturer warranty period will vary depending on the manufacturer and type of product/service. The warranty is subject to the manufacturer conditions.
(b) The purchaser shall, unless otherwise, in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the guarantee period.
(c) During the guarantee period any repair or rectification performed on the product/installation must only be completed by either the product manufacturer’s service or an engineer working for, or authorised by the vendor, authorisation must be given in writing and signed by the Director. The Guarantee of any product or installation found at fault following a third party’s involvement will be void and the purchaser will be subject to the necessary repair costs. Where guarantees and warranties are not backed by insurance then this will be fully explained to the purchaser.
(a) If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. (b) This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.
Byron Plumbing and Heating Services Ltd take complaints very seriously; we aim to ensure that making a complaint is made as easy as possible by providing to the customer, several methods of contact, all of which are listed below. We will deal with all complaints promptly and in the strictest of confidence.
Complaints made to Byron Plumbing and Heating Services Ltd will be used to help us learn how to improve our service for the future, we will review the complaint and ensure procedures are updated to ensure risk of dissatisfaction is minimised in the future.
Complaints resolution policy
If you wish to make a complaint you can contact Byron Plumbing and Heating Services Ltd in any of the ways listed below.
By email at firstname.lastname@example.org
In writing to Byron Plumbing and Heating Ltd, Reedy House, Exeter, Ex6 7AB
By Phone on 07956513134